Unconscious bias @ work

Young Professionals in Infrastructure

Unconscious bias @ work

Unconscious bias @ work is a global learning program used by over 100,000 employees at one of the biggest internet companies in the world. This was a meaningful program used to educate, empower, and support the diverse culture within their organization. I acted as a Product designer creating individual course pages and sophisticated interactions.

*details of this project are under a non-disclosure agreement

ROLE & DURATION

Lead UX Designer | 8 months
Product design, Design system, Prototyping, Interaction, Illustration

 

 
TEAM

John MacDonald - Engineer
Rebecca Schwartz - Director
Anne Cornwell - Project Manager
Reina Carrasco Instructional Designer
Rags Williamson - Video Specialist
Lissy Robie - Stakeholder

UB-OldCourse

The existing Unconcious Bias training was a 1-hour video that users reported as neither memorable nor engaging.

Analysis of industry and aspirational competitors showed that users expect powerful imagery, comprehensive mission content, plus event and membership initiatives.

Analysis of industry and aspirational competitors showed that users expect powerful imagery, comprehensive mission content, plus event and membership initiatives.

The existing Unconcious Bias training was a 1-hour video that users reported as neither memorable nor engaging.

UB-TitleHero

Mobile view of homepage

I partnered with a fully distributed team from both companies including Executives, Project Managers, Research, and Engineering to deliver an elegant and impactful learning experience.

I collaborated with an engineer and designed the YPI website. A modular, scalable interface that empowers stakeholders to restrategize content in tandem with the growth of the organization.

I partnered with a fully distributed team from both companies including Executives, Project Managers, Research, and Engineering to deliver an elegant and impactful learning experience.

Challenges:

1. Build awareness about how implicit biases can influence decisions and interactions at work.

2. Provide tools and resources that can help users reduce the incidence and impact of harmful implicit biases in decision-making and everyday interactions.

3. Encourage learners to reflect on their own biases and set goals for positive changes.

Challenges:

1. Build awareness about how implicit biases can influence decisions and interactions at work.

2. Provide tools and resources that can help users reduce the incidence and impact of harmful implicit biases in decision-making and everyday interactions.

3. Encourage learners to reflect on their own biases and set goals for positive changes.

Alpha: a mid-fidelity functional course for user testing, and stakeholder review.

Crafting UX with a product prototype:

I presented mid-fidelity site prototypes and discussed page interactions and modals with the Engineer. We collaborated to ensure stakeholder requirements were achievable within the project timeline.

UB-Alpha-Wireframes

Mid-fidelity functional course created by Engineer

Creating a pattern library by building on existing branding.

Creating a pattern library by building on existing branding.

UB-DesignSystem

Designing the user interface, components, and page layouts:

I created page prototypes based on the Alpha course design and feedback from user testing. Collaborating with engineering and strategy teams both externally and cross-functionally I worked to maintain the internal style guide and implement new design patterns.

Designing the user interface, components, and page layouts:

I created page prototypes based on the Alpha course design and feedback from user testing. Collaborating with engineering and strategy teams both externally and cross-functionally I worked to maintain the internal style guide and implement new design patterns.

UB-QuestionSeries

Question series

UB-MCQRadio

MCQ radio

UB-RecallResponses

Recall responses

UB-TitlePage

Title page

UB-ModuleDivider

Module divider

UB-Video

Video

UB-Certify

Certify

UB-TabbedInteraction

Tabbed interaction

UB-ReflectionPrompt

Reflection prompt

Finalizing the course and going live.

Finalizing the course and going live.

UB-VideoHero

Video module

Course introduction

Tabbed interaction + Activity

Paced reflection