UX Design for eLearning Course
In 2019 Plum eLearning was tasked with producing a global learning program for 100,000+ employees at one of the biggest internet companies in the world. This was a meaningful program used to educate, empower, and support the diverse culture within their organization.
I was the lead designer creating individual course pages and sophisticated interactions. The goal of the project was to explore the science behind unconscious bias, its potential impact on workplace decisions and interactions, and how it may influence our behaviors. Each module concluded with strategies to help counter unconscious bias in everyday work environments.
I partnered with a fully distributed team from both companies (including Executives, Project Managers, Research, and Engineering) to deliver an elegant solution and user experience.
Animated video illustrations
As the only designer my challenge was to translate written course content and deliver engaging and memorable interactions for learners. Our goal was to create a 120 minute program supported by highly developed written content, gamification, and videos. The project deadline did not allow time to produce wireframes or low fidelity page mockups and user testing would be done after page designs were finalized. I worked to reach project goals by producing high fidelity designs for each page type to share the vision and content strategy with project executives. This helped to guide ideas, and drive decision making.
The purpose of this course was for users to explore implicit bias and how it can impact their work experiences. Through research backed information and activities the Learner practices identifying types of bias displayed in typical workplace interactions using various techniques and tactics. All source material and responses could be downloaded upon completion of the course so users could develop a greater sense of self-awareness and accountability.
TABBED INTERACTION COURSE FLOW
The learner is presented with research backed information to review with responses they made in the previous activity.
PAUSE AND REFLECT
PACED REFLECTION COURSE FLOW
Using strategies and information explored in the module users are given time to pause and reflect on their personal experience of unconcious bias.
ACTIVITY POP-OUT MODAL
ACTIVITY COURSE FLOW
Learners complete bias awareness activities and discover how they related to different types of decision-making biases.
The stakeholder company has a visual identity that utilizes simple graphics and a distinct sans serif typeface. I met with the company’s internal design leadership to discuss specific components being added to the design library I was creating. I referenced Material Design standards and worked closely with Engineering to ensure clarity and consistency.
The course was well received within both companies. Upon its release Plum has secured 2 subsequent client contracts for employee training courses based on the strong visual design and execution of Unconscious Bias @ Work. Another by-product of this project was that it initialized a new product design and development process within Plum including elevated design standards and custom course features.
As a result of this experience I learned how to center vital content knowing it may be challenging the user’s belief system. The project representatives were well-established leaders in their field, and I had the opportunity to present to collaborators and stakeholders who were excited by my work and shared my design values. This project required me to make a vital social issue like unconscious bias a center pillar of my design strategy; creating meaningful products that improve corporate culture while remaining dedicated to a larger social mission.